Company Name: 3B Global Bangladesh
Effective Date: June 2025
Introduction
This Refund and Return Policy outlines the terms under which clients may request a refund or initiate a return process for shipping services provided by 3B Global Bangladesh, which specializes in exporting goods from China to Bangladesh. This policy covers logistics services only and not the commercial value of the goods.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Certainly! Here’s a professional and clear Refund and Return Policy specifically written for a logistics company that exports products from China to Bangladesh, with appropriate subheadings.
Scope of the Policy
This policy applies to:
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Sea freight (FCL/LCL)
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Air freight
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Customs clearance
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Last-mile delivery within Bangladesh
The policy does not apply to:
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Supplier product quality
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Manufacturer warranties
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Import taxes, duties, or government fees
Refund Eligibility
You may be eligible for a partial or full refund in the following cases:
✅ Valid Refund Scenarios:
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Shipment canceled before dispatch from China warehouse
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Double billing or excess payment
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Services not rendered due to our operational failure
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Failure to deliver within a clearly guaranteed time (if delay is our fault)
❌ Non-Refundable Scenarios:
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Shipment delays caused by customs, weather, port congestion, or force majeure
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Goods confiscated or rejected by customs due to documentation or compliance issues not caused by us
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Charges from third-party providers (warehouses, customs agents, shipping lines)
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Services already rendered (such as customs processing or handling)
Return of Goods (Exported from China)
3B Global Bangladesh does not offer return services for goods already shipped and delivered in Bangladesh.
However, we can assist in arranging a return shipment to China if:
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The original supplier agrees to receive the return
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The goods are eligible under customs laws
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The client pays all associated costs, including return shipping, duties, and repacking fees
All return shipments are treated as new export shipments and subject to export/import regulations.
Refund Process
To request a refund:
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Submit your request in writing to: refund@3bgb.co
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Include:
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Invoice or Shipment Number
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Tracking/BL Number
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Reason for refund
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Bank/Mobile Financial Account details
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Refunds are reviewed within 5–7 business days and, if approved, processed within 10 business days.
Dispute Handling
If you disagree with a refund decision, you may appeal to our Customer Service Manager at support@3bgb.co with the subject: Refund Appeal. We aim to resolve all disputes fairly and in accordance with our service agreement and applicable international trade laws.
Contact Us
3B Global Bangladesh
📍 Head Office: Lianhu,Fengqing Road, Building 7, Xi’an,China.
📞 Customer Support: + (86) 132 5996 0590
📧 Email: support@3bgb.co
🌐 Website: www.3bgb.co
Need help?
Contact us at support@3bgb.co for questions related to refunds and returns.
